Your name collection-individual letters

Description:

NOTICE: If you purchase letters only, please make sure it is not less than 7pcs, or we have to cancel your order.

The letter is preferably made of zinc alloy, and each letter is inlaid with a crystal, made it more shining with its presence.

Only can be applied in the same collection leather items.

Material: zinc alloy, crystal

Height of the letter: 0.65 inches

Strict product quality control and a pleasant shopping experience for consumers, have always been UPKO is committed to.

We do not accept any cancellations once the order is shipped already.

The products we sell are all personal private items, we do not accept any return or replacement if the products have no quality problems when products have been unpackaged or unsealed.

The product can be returned only in the state of original packaging and seal. Customer can contact us by email and provide the order number and the video showing the proof of the package. The customer service staff will reply with the address information customer can ship to once the return request is approved, and customer should be responsible for round shipping cost and tax if it occurs, also should provide us with the tracking number. We will process the refund after receiving the package and confirming it is eligible. You’ll be automatically refunded on your original payment method in 1-2 days after we received the items. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Default products: Please email us and provide order number as well as proof photos within 24 hours of receiving the products. The customer service staff will contact you for follow-up verification and deal with the case accordingly. 

For the returned package with the reason of "rejected or the recipient not contacted", we are not able to issue the refund, so please make sure your shipping info. you put with order is correct.

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

International Shipping

All the orders are shipped via FedEx , UPS and SF express, and are delivered within approximately 7-10 business days. 

Free Shipping

We offer FREE SHIPPING on all orders over $99!!!

Other Shipping Charges

Shipping charges for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. UPKO is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received the shipping progress on your order within 2 days of receiving your shipping confirmation email, please contact us at upko@upko.me with your name and order number, and we will look into it for you.

NOTICE

FedEx and UPS does not deliver to Post Office Boxes or Military Bases.

Please make sure all the contact information is accurately before submitting order, since we are not responsible for packages delivered to the wrong address or refused at the time of delivery, due to misinformation given at the time of purchase, and we will not refund or credit you in such problems occur.

We are not responsible for any lost or stolen packages. If you do not receive your shipment, please contact the shipping company directly to file a claim.