Shipping policy – UPKOOFFICIALSHOP

Shipping policy


All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

International Shipping

International orders are shipped via FedEx , UPS and SF express, and are delivered within approximately 7-10 business days. However, we sincerely apologize for any possible inconvenience if your package is delayed due to the ongoing influence caused by COVID-19 situation.

Free Shipping

We offer FREE SHIPPING on all orders over $99!!!

Other Shipping Charges

Shipping charges for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. UPKO is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received the shipping progress on your order within 2 days of receiving your shipping confirmation email, please contact us at upko@upko.me with your name and order number, and we will look into it for you.

NOTICE

FedEx and UPS does not deliver to Post Office Boxes or Military Bases.

Please make sure all the contact information is accurately before submitting order, since we are not responsible for packages delivered to the wrong address or refused at the time of delivery, due to misinformation given at the time of purchase, and we will not refund or credit you in such problems occur.

We are not responsible for any lost or stolen packages. If you do not receive your shipment, please contact the shipping company directly to file a claim.